Privacy Policy

DCSupply GmbH
Richtistrasse 2
8304 Wallisellen
Switzerland

Contact:
Email: legal@dcsupply.ch
Phone: +41 78 325 13 30

We process personal data in accordance with:

• Swiss Federal Data Protection Act (FADP) of 25 September 2020
• EU General Data Protection Regulation (GDPR) where applicable
• Swiss Federal Constitution
• Other applicable Swiss federal and cantonal laws

3.1 Data You Provide Directly

• Contact Information: Name, email address, phone number, company name
• Business Information: Job title, company address, industry
• Communication Data: Messages, inquiries, support requests
• Account Data: Username, password (encrypted), preferences

3.2 Data We Collect Automatically

• Usage Data: Website visits, page views, time spent on pages
• Technical Data: IP address, browser type, device information
• Cookies: Essential cookies for website functionality

We process personal data for the following purposes:

• Service Provision: Delivering our datacenter solutions and services
• Communication: Responding to inquiries and providing customer support
• Contract Performance: Fulfilling contractual obligations
• Legal Compliance: Meeting legal and regulatory requirements
• Website Functionality: Ensuring proper operation of our website
• Business Development: Improving our services and products

We may share personal data with:

• Service Providers: Trusted third parties who assist in our operations
• Analytics Providers: Google Analytics 4 and Google Tag Manager (only if you consent to analytics cookies)
• Legal Authorities: When required by Swiss law or court order
• Business Partners: Only with your explicit consent

Google Services: If you consent to analytics cookies, we use Google Tag Manager (GTM-5L9KBVPB) and Google Analytics 4 (G-FRBEBKNTDW) provided by Google LLC. Your data may be transferred to and processed in the United States. Google is certified under the EU-U.S. and Swiss-U.S. Data Privacy Frameworks. For more information, see Google's Privacy Policy.

International Transfers: We ensure adequate protection for any data transfers outside Switzerland, including to EU/EEA countries or other jurisdictions with adequate data protection levels. All transfers comply with Swiss FADP and GDPR requirements.

We retain personal data only as long as necessary for:

• Fulfilling the purposes for which it was collected
• Complying with legal obligations (typically 10 years for business records)
• Resolving disputes and enforcing agreements

Retention Periods:
• Customer data: 10 years after contract termination
• Marketing data: 3 years after last contact
• Website analytics: 14 months (Google Analytics 4 default, configurable up to 50 months)
• Cookie consent preferences: Until you clear browser data or change preferences
• Admin session cookies: 1 hour (session) / 7 days (refresh token)

Under Swiss data protection law, you have the right to:

• Access: Request information about your personal data we process
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Limit the processing of your data
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for consent-based processing

To exercise these rights, contact us at legal@dcsupply.ch

We implement appropriate technical and organizational measures to protect personal data against:

• Unauthorized access, alteration, or disclosure
• Accidental loss or destruction
• Malicious attacks and data breaches

Our security measures include encryption, access controls, regular security assessments, and staff training on data protection.

We use cookies and similar tracking technologies to enhance your experience on our website. We only use analytics and tracking cookies with your explicit consent, which you can manage through our cookie consent banner.

9.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality and cannot be disabled. These include session cookies for admin authentication (admin_session, admin_refresh).
• Analytics Cookies (Consent Required): Used to understand how visitors interact with our website. These include Google Tag Manager and Google Analytics 4 cookies.
• Functional Cookies: Remember your preferences and settings (stored in localStorage, not cookies).

9.2 Third-Party Services

We use the following third-party services that may set cookies:

• Google Tag Manager (GTM): Container ID: GTM-5L9KBVPB. Used to manage and deploy marketing and analytics tags. Only loads if you consent to analytics cookies.
• Google Analytics 4 (GA4): Used to analyze website traffic and user behavior. Only loads if you consent to analytics cookies. Data is processed in accordance with Google's data processing terms and may be transferred to servers in the United States.

9.3 Cookie Consent

When you first visit our website, you will see a cookie consent banner. You can:

• Accept: Allow all cookies including analytics cookies
• Reject: Only essential cookies will be used
• Manage Settings: Access detailed cookie preferences (link to cookie policy)

Your consent preference is stored in your browser's localStorage and will be remembered for future visits. You can change your preferences at any time by clearing your browser data or contacting us.

9.4 Data Collected by Analytics Cookies

If you consent to analytics cookies, we may collect:

• Page views and navigation patterns
• Time spent on pages
• Device and browser information
• IP address (anonymized)
• Product views and interactions
• Search queries
• Quote requests and form submissions

This data is used to improve our website, understand user behavior, and optimize our services. We do not use this data to identify individual users.

9.5 Managing Cookies

You can manage your cookie preferences by:

• Using our cookie consent banner (appears on first visit)
• Visiting our Cookie Policy page
• Adjusting your browser settings to block or delete cookies
• Contacting us at legal@dcsupply.ch

Note: Blocking essential cookies may affect website functionality. Blocking analytics cookies will not affect your ability to use our website.

9.6 LocalStorage

We also use browser localStorage (not cookies) to store:

• Cookie consent preferences
• Shopping cart items
• Wishlist items
• User preferences

You can clear localStorage by clearing your browser data. This will reset your preferences and remove stored cart/wishlist items.

Our services are not directed to children under 16. We do not knowingly collect personal data from children. If we become aware of such collection, we will delete the data immediately.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

Data Protection Inquiries:
Email: legal@dcsupply.ch
Phone: +41 78 325 13 30
Address: DCSupply GmbH, Richtistrasse 2, 8304 Wallisellen, Switzerland

Swiss Data Protection Authority:
If you believe we have violated your data protection rights, you may file a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC).